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Petland Knoxville, Tennessee
May 4, 2021
I have never had such a horrible customer service experience. The workers are extremely rude (except Kayla. She is very friendly and attentive to help you get the right pup for you.) We were about to go through with the application process, until two of the girls literally yelled from across the store with 10 other customers around in a rude tone saying “are you done” and for me to not stand up with the dog. Keep in mind there were 2 others holding their dogs but singled me out in front of other customers. There is a way to ask nicely instead of YELLING in front of everybody. That is not how you treat a customer that is about to buy a $6000 dog.
Oh! Keep in mind another man was also standing up holding the same dog I was and was talking to another employee RIGHT IN FRONT OF THEM.
I’ve been been so angry not have I ever left a bad review in my life.
Therefor we decided they did deserve our business due to the nasty looks they would shoot towards me. They need to make Kayla a manager and fire the rest of the rude staff.
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